Energy Retail

Shaping the world class customer service of the future

One of the UK’s largest suppliers of gas and electricity to around 5.2m customers, we’re proud of our impressive track record of identifying the right products at the best price for our customers in an extremely competitive market. Highly customer focused and passionate about customer loyalty, we’ve retained our 1st place ranking for Online Services in all USwitch customer surveys for two years running.

The Fully Integrated System (FIS) Programme

We’ve recently launched our biggest ever single capital investment programme. Bringing together the expertise of people across our businesses, partners and the Iberdrola Group, the programme will result in the design, build and implementation of a single platform to replace a current complex IT system architecture that has over 60 major applications and 500 interfaces.

This innovative new system will improve flexibility, efficiency, data management and decision making across ScottishPower, and will enable us to deliver the highest level of service to meet the future needs of our customers.

“The FIS Programme is at the heart of what Energy Retail is moving to in the future and will facilitate the implementation of groupwide best practice as part of the Iberdrola Group. This transformation is what our customers want from us – simplicity, confidence and value.” Willie MacDiarmid, Energy Retail Director

If you share our passion for delivering world class customer services, an exciting career awaits you in Energy Retail.